Help, please! – Are you blocked from accessing SayNoTo1890.com from anywhere?

getting help finding numbers on this websiteI recently discovered this comment on the AskAboutMoney.com website, indicating that a customer of TescoMobile had for a time been blocked from accessing this website via their mobile phone.

Tesco Mobile blocking access to the SayNoTo1890 website

Have you had problems accessing the website through any of your internet connections – mobile phone, tablet, or home laptop or computer? If you’ve had any issues, please use the comments below to let me know, or contact me here.

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New parking signs from DCC still showing incorrect LoCall 0818 information

Dublin City Council STILL incorrectly advertising 0818 numbers as LoCallA couple of weeks ago, I started documenting organisations who had websites where 1890, 1850, & 0818 numbers are being falsely advertised. Separately, back in 2013, I highlighted how Dublin City Council were incorrectly advertising 0818 numbers as LoCall on their parking meters all around Dublin.

As I highlighted at the time, this is particularly egregious since I’m assuming pretty much everyone who would be calling that number would be calling from their mobile, and would therefore be whacked with the higher call charge.

Since then, Dublin City Council have been replacing and updating their parking meters, and unfortunately, even though they’ve been made aware of the error in their description of the 0818 number, it’s still wrong.

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LoCall numbers could cost you extra

It was this news article from Paul Kelly in the Irish Examiner that started my work on what eventually became the SayNoTo1890.com website. That’s 9 years ago now, and still nothing much has been done to alleviate the issue for Irish consumers (apart from this site obviously :-))

 

LoCall numbers could cost you extra - The Irish ExaminerLoCall numbers could cost you extra
By Paul Kelly, Consumer Correspondent
Tuesday, July 31, 2007
CONSUMERS are needlessly paying out up to €5 a time to ring “low cost” telephone numbers like those beginning 1890 — even though they could get the calls for next to nothing.

Banks, airlines, Iarnród Éireann and the Revenue encourage consumers to ring their LoCall 1890 telephone numbers at local call rates costing 4.9cent a minute in the daytime and 1.26c off-peak.

But dialling the numbers from a mobile phone could cost up to €4.90 for a 10-minute call while landline customers could similarly find themselves out of pocket. This is because popular landline phone deals like Eircom’s exclude LoCall 1890 numbers, Callsave 1850 and national 0818 calls from the offer of unlimited landline calls while mobiles have higher fees for “low cost” numbers.

Yet consumers can beat the trap if they dial the alternative numbers listed by many organisations on their websites or in phone books alongside their 1890, 1850 and 0818 numbers.

For instance, customers on Eircom’s Talktime Anytime package, would pay 49c for a 10-minute call to the AIB phone banking 1890 242424 hotline as such numbers are not part of the offer of unlimited calls.

But if customers dialled the hotline on AIB’s alternative number of 01 6670024 then the call would be included in their €39.99-a-month fee for unlimited calls.

Similarly, an Eircom customer on the Talktime 15c package pays €25.99 a month for line rental and then 15c per landline call no matter how long they talk for.

But if they have to make a 10-minute call to Ticketmaster’s 0818 719300 number for booking a concert ticket then they will pay 82c for a daytime call or 49c in the evenings.

Had they telephoned the ticket company’s alternative number 01 4569569, then they would pay a standard 15c flat fee.

By dialling the national 0818 number customers are paying up to 81% more for the call than they need to as the Talktime 15c package only covers standard phone numbers.

From a mobile a 10-minute call to a Ticketmaster 0818 line costs up to €4.90 with Vodafone, €2.50 with Meteor and €3.10 with O2.

Subscribers to landline phone firms’ deals pay 6.35c extra every time they call the 1850 Callsave numbers used by the likes of Bord Gáis, ESB and the VHI.

But if they have all-inclusive packages then they can save by dialling standard numbers and avoid paying out extra.

Yesterday, the Consumers’ Association of Ireland (CAI) said that firms with 1850, 1890 and 0818 numbers should do more to make their customers aware of how to make their calls cheaper.

“More organisations are using these numbers as a convenient way for customers to get in touch yet these numbers can cost a fortune,” said CAI chief executive Dermott Jewell.

“Phone companies should include 1890 or 1850 numbers in their deals and should not be charging consumers extra as these are still landline calls,” he said.

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February 2016 – Geographic Alternative Numbers Updated Across the SayNoTo1890.com

First of all, a very big thank you to the many hundreds of people who contact me through this website providing geographic alternatives that they’d found or were already using. In the last couple of weeks, I think I’ve updated and added nearly 300 numbers on the site.

That means, as of today, this website now provides geographic alternative numbers, allowing people save money on their mobile phone calls, broken down as follows:

  • 390 geographic alternative numbers available for 1890 numbers
  • 130 geographic alternative numbers available for 1850 numbers
  • 120 geographic alternative available for 0818 numbers

house keeping imageNew Alternatives for 1800 and 076 Numbers

Based on feedback received from a number of people using the site, it seems like it would be of benefit to start tracking geographic alternatives for 076 numbers (internet phone numbers of which more soon) and 1800 numbers.

With that in mind, there are now about 15 geographic alternatives for 076 numbers, and approximately 30 alternatives for 1800 numbers.

The 1800 number issues is interesting as these numbers are supposed to be free, but I’ve been told by a few people that their particular mobile phone deal actually BLOCKS calls to 1800 numbers. (If you’ve found that, please let me know more below). I’ll come back to this issue later as well.

TINA – There Is No (Geographic) Alternative

Most people using this site will be familiar with the one or two companies (SKY in particular) who will do anything possible to ensure that no one every finds a geographic alternative to their 0818 numbers. In total, since the website started, there are the following stats on where no geographic alternative has yet to be found:

  • 0818 – 30 numbers with no geographic alternatives
  • 1890 – 40 numbers with no geographic alternatives
  • 1850 – 10 numbers with no geographic alternatives
  • 1800 – 1 number with no geographic alternative

Thank you, and Please Share

Thank you again to the hundreds of you who are passing on your geographic alternatives all the time – it’s very much appreciated, and it’s of benefit obviously to everyone using the website. And thank you to the thousands of you using the site, and saving money, every week.

To try to make the site even more useful, it would be great if you could share this site with your friends, family and colleagues. The Facebook page for the site is here, and there’s a Twitter account here, if that helps.

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Can’t find a company or a number?

getting help finding numbers on this websiteIf you’re looking for a geographic alternative, you could first try here for some tips. In short, you need to search for the number (rather than the company) and you need to leave out any spaces – so, search for 0818123456 rather than 0818 123 456.

Alternatively, please click here to e-mail me the 1890 / 1850 / 0818 number you’re looking for which you’re looking for an alternative. I’ll do my best to try to find an alternative, or will see if the other website users can help.

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Why I have advertising on SayNoTo1890.com

I do not receive any financial assistance from any company or organisation in order to run SayNoTo1890.com. Unlike other “voluntary” consumer organisations, I do not receive, and subsequently waste, any government funding, or fees and expenses from government quangos or state agencies. SayNoTo1890.com does not accept specific advertising or sponsorship from any source. All expenses required to manage this website are funded from my own personal finances.

Additionally, I believe that to accept any such financial assistance would endanger the websites independence and its ability to best watch out for the interests of Irish consumers in the face of all challenges – telecom companies, government, business, retailers, regulators and quangos and other supposed independent consumer organisations.

SayNoTo1890.com does present a number of Google Adsense panels in order to gain some small earnings in order to partially offset the costs of running the website e.g. domain costs and hosting fees. The content of these adverts are outside of my control, and the presence of any particular advert anywhere on the website in one of these panels does not necessarily indicate a recommendation from SayNoTo1890.com.

You should therefore be aware of the Privacy Policy for this site (and ValueIreland.com), the Google Adsense Privacy Considerations related to the advertising presented on this site (and ValueIreland.com), and the Comments Policy for both sites.

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1890, 1850, & 0818 numbers being falsely advertised

I’ve written previously on this site about how I’ve noticed a number of organisations have advertised their 0818 number in such a way as to lead potential callers to think that the number was a mobile number  i.e. 081 8 etc., and potentially might not be as costly to call.

I’ve also highlighted how some organisations get it wrong on their websites – for example, flagging an 0818 number as LoCall, and so on. It’s hard to know whether such incorrect designations are intentional or accidental.

In a situation where an organisation might make money from people calling their 0818 number (and where it’ll cost callers more, possibly, than calling an 1890 or 1850 number, or a geographical alternative), it’s hard to not think that the “error” is more intentional rather than accidental.

There are, unfortunately, frequent examples of organisations advertising 1890, 1850 or 0818 numbers as “free phone” rather than the correct “LoCall” or “CallSave” designation. This is obviously (to me anyway) intended as an enticement for potential customers to call thinking it’s free – e.g. “sure why not, it’ll cost me nothing”.

But, as I said above, it’s not possible to determine motivations one way or another. Out of interest, here’s a listing of websites where I’ve found incorrect designations provided for 1890, 1850, and 0818 numbers.

I guess, at some stage, as well as flagging the errors here, I’ll eventually make contact with the businesses concerned to let them know the error of their ways and give them an opportunity to make updates.

If you’ve noticed this same phenomenon elsewhere, please let me know and I can update the rogues gallery below.

Continue Reading →

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LoCall numbers that don’t add up for consumers

LoCall numbers that don’t add up for consumers

The Irish Times

Monday February 9th, 2015

Donal O’Connor asks whether it would be possible for us to comment on 1890 – so-called LoCall – numbers. He points out that a lot of public utilities use only these numbers, and, depending on your provider, calls to them can cost up to 35 cent a minute. He is not wrong.

Numbers prefixed 1850, 1890 or 0818 are sometimes referred to as Callsave or LoCall numbers. They are not classified as national or local calls, so operators generally do not include calls to these numbers in any free minutes they offer as part of a monthly fee.

Calls to 1850 numbers are charged at a flat rate per call. Calls to 1890 numbers are charged per minute, normally at local call rates for fixed-line providers.

The cost of making the same call using a mobile can be as high as 35 cent a minute. While many large organisations advertise their LoCall numbers as if they were entirely for the consumer’s benefit, they don’t make any mention of the potential cost.

The better companies will point to their regular “geographic” numbers too.

Saynoto1890.com is a website that has a comprehensive list of alternatives to 1890, 1850 and 0818 numbers, as does the app Forget 1850.

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Like and Share SayNoTo1890.com on Facebook

Update 13/11/2015 – Not sure where the page had disappeared to in the past couple of months, but it’s back available now.

I’m just trying out something that might help spread the word on SayNoTo1890.com. There’s a respectable group of regular users of SayNoTo1890.com – all of whom realise that it’s a site that can save you money every time that you have to call a 1890, 1850 or 0818 number.

So, to try to share the money-saving love, I’ve set up a SayNoTo1890.com Facebook page in the hope of widening the audience for the website. The more people that we have using the site, and submitting geographical alternative numbers for 1890, 1850 and 0818 numbers, the better a resource the website can be in helping us all save money.

So, if you’re a user of Facebook, please go to the SayNoTo1890.com Facebook page and become and fan, and invite your friends to become fans as well.

Thank you.

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