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May 26, 2008

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Some SayNoTo1890 reader feedback

We’d love to get your comments and feedback on this site. And if you either know of some geographical alternative numbers that you’d like to share with everyone, or if there’s a particular number you’d like us to try to follow up and find for you, please e-mail us here info@saynoto1890.com.

I was pleased to read the article re “say no to 1890″ in the back of the Tribune Business section yesterday as this is something that has irritated me for some time. The issue does not only apply to mobile packages, but also to landline tariff packages. I’m on an all-in package for landline calls from Perlico, where all local and national landline calls under an hour are not charged separately from the monthly amount. However, this does not include the increasing no of 1890 no’s and to a lesser extent, the 1850 no’s. The same packages from Eircom, O2, Smart and probably others also apply the same rules, procedures and landline charges for 1890.

I have sometimes tried to get the landline no from some telephonists of the various 1890 places, to no avail, and I am highly surprised that this issue has not been taken up by the Consumer Assoc of Ireland. I also would have expected that some journalists would have written a few articles at this stage to publicise the issue - similarly to the periodic articles on petrol prices at different garages. 1890 is fine with me as long as people are given a choice. However, not only are people not given a choice, but it would appear that some organisations conceal their main landline no’s by ommission from phonebooks and also headed notepaper.

To be fair, the first journalist to write about this was Paul Kelly in the Irish Examiner. And today, Conor Pope in the Irish Times Pricewatch has printed a readers letter about the same issue. I believe also there was a letter written to the Consumer Association of Ireland Consumer Choice magazine in the last number of months also.

September 24, 2007

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Highly Recommended - new RTE RipOff (Ireland) Programme

From the RTE website, or todays Irish Examiner,

Have you found an original way of saving money?

Have you found an original way of cutting costs and saving money? Well its time to put your nose for a good deal to the test. Joe Duffy and a team of consumer experts: Ben Dunne, Conor Pope and Barbara McCarthy want to know the story behind these savings. With the help of the studio audience your deal will be scrutinised and challenged but if it stands up throughout the investigations and the panel are convinced it should be Highly Recommended, you will walk away with €2000.

Highly Recommended will look at a range of issues that impact on all our lives ranging from property, cars, health insurance, weddings and childcare. A fun way to encourage us all to shop around, Highly Recommended puts the everyday under the spotlight, imparting valuable consumer advice along the way.
The Highly Recommended Experts are:

Ben Dunne
Ben Dunne has been one of the most controversial figures in the Irish retail industry. He now runs a chain of low price fitness centres throughout Dublin and is a well renowned advocate of the concept of consumer value for money.

Conor Pope
Journalist Conor Pope is responsible for the ever-popular Pricewatch, which has appeared every Monday in The Irish Times for more than three years. On the page he reviews products ranging from the most cutting-edge mobile phones and digital cameras to the cheapest pasta sauces and mouthwashes. He has been recently commissioned to write the ultimate bargain hunter’s manual for savvy Irish consumers.

Barbara McCarthy
Barbara is a freelance journalist who has written a range of articles on topics such as taxation, the global economy and consumer issues such as shopping in New York and property. Barbara is ably placed to comment on the importance of not only shopping around for a bargain locally, but also on where to look further a-field.
Are you clever with cash?

Have you found an original way of cutting costs ? Are you just the person to teach the rip-off merchants a thing or two? You could make a bundle out of a bargain on Highly Recommended, RTÉ One’s new lifestyle consumer show with Joe Duffy.

If you’d like to tell us about the cash you’ve made on car purchases, the dosh you’ve saved on dentists or doctors, the healthy cut backs you’ve made on health insurance, online earnings, holidays, or electrical goods - anything at all - we want to hear from you.

Also, if you just want to be a member of the audience, contact us:

Email: highly.rec@gmail.com or phone: 0818 270 941 (note the use of a free web mail here)

Calls charged at national rate. Network charges may apply.

Here’s our tip on saving money, as per a reader of Value Ireland, don’t call their 0818 number. This is one of the numbers that may cost you more than you think as per our www.saynoto1890.com website. RTE, or Vision Independent Productions - help us poor consumers save money - give us a regular 01 number to call you on.

(First published on Value Ireland Blog on September 24th, 2007).

September 23, 2007

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SayNoTo1890.com - New Value Ireland Website Launched

In previous posts (in July and August) I wrote about an article written by Paul Kelly in the Irish Examiner about how calling Irish businesses and organisations was costing Irish consumers more than it should do.

This is because calling Locall and Callsave (1890 and 1850) numbers is not normally included in bundles of minutes that consumers get with their mobile or landline packages.

In his article, Paul provide some regular phone numbers which could be used instead of these Locall and Callsave numbers to call certain companies. We followed up by providing some more in August. By calling these alternative numbers, consumers can use up their inclusive minutes, rather than paying extra for the calls.

We have now set up a new website, http://www.saynoto1890.com/ which will provide consumers with an up to date listing of alternative phone numbers which can be used instead of to Locall and Callsave numbers.

We invite you to keep a book mark of this site for future use, and if you have any numbers that we should know about, please post your comments with any numbers you’re aware of that may be of use to other consumers.

(First published on Value Ireland Blog on September 4th, 2007)

September 23, 2007

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LoCall Numbers Could Cost You Extra

A good article here in the Irish Examiner by Paul Kelly about how consumers can end up spending more money when making calls to 1890 LoCall rather than less. Other numbers included in this analysis are Callsave 1850 and national 0818 calls.

The main reason that consumers end up paying more rather than less when making calls to such 1890/1850/0818 numbers from mobile phones and from landline providers like Eircom is because these calls are specifically excluded from minute bundles.

The journalist does show that there can sometimes be alternative numbers (local or national numbers) that consumers can call which would actually be part of their minute bundles and then wouldn’t incur extra costs.

Which is exactly what this site in the UK does - SayNoTo0870, where O870 is the UK equivalent of 1890. On this site, users provide alternative numbers to the 0870 number for users to call, and not incur excessive charges. There are different rules and issues in the UK, but the idea is pretty good.

So we in Value Ireland are going to do something similar. We’re going to publish as many local numbers for the popular companies which Irish consumers must call on a regular basis.

To kick things off, we’ll quote the suggestions provided in the article linked above:

AIB Phone Banking - 1890 242424 - use 01 6670024 instead
Ticketmaster Ireland - 0818 719300 - use 01 4569569 instead

A trick to finding these alternative numbers is to check a companies “Contact Us” page, and to look for a “From Abroad” number which is normally a local or national number rather than the 1890/1850/0818 numbers.

Do you have other alternative numbers that would work instead of these 1890/1850/0818 numbers? Post them here and we’ll keep track of them, or e-mail us.

(First published on Value Ireland Blog on July 31st, 2007)

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