Will, February 2014

Thanks _ great resource – used ptsb geo for difficult account query- took over 30 mins to get beyond autopilot and deal with query- 1890 would have been outside my 3 bundle- asked rep to record my complaint that geo was not on statement – she agreed both should be on with appropriate advice note as the point is to offer best customer service. She said she understood ptsb were subsidising 1890 calls as a service! Could it be true both ends of the call are the paying telecomns for a call which could in my case be in my 3 bundle if geo?
Thanks again

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