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This is the Metro article I was referring to yesterday.

Click on the image for the full size scan.

Over on my Value Ireland Blog, I take great interest in the activities of many journalists - and particularly those who may be prone to borrowing other peoples research and articles without providing credit.

I noticed yesterday that the newspaper article and customer service waiting line times I referred to below from The Sunday Times was “sort of” referenced in an article in Mondays Metro.

I say “sort of” because the Sunday Times wasn’t referenced, though the results of the research of Jan Battles was.

See here for research carried out by Paul Kelly, formerly of The Irish Examiner, who found that while Sky and Chorus/NTL (UPC) were slow, the slowest to respond were actually government departments and organisations such as ComReg and The Passport Office.