Posts Tagged ‘SayNoTo1890 News’

Some more number updates on A-Z page

Tuesday, November 24th, 2009

Many thanks to all those using SayNoTo1890.com and to those who have sent me in new alternative numbers, or updates to existing one.

In the past few days, I’ve updated the A-Z page with these new numbers:

  • Bord Gais Networks 1850 200 694 – Call 066 979 1962
  • EBS (Educational Building Society) 1850 654 321 – Call 01 665 8000

Some number updates on A-Z page

Wednesday, November 18th, 2009

Many thanks to all those using SayNoTo1890.com and to those who have sent me in new alternative numbers, or updates to existing one.

In the past few days, I’ve updated the A-Z page with these new numbers:

  • Newstalk Radio 1890 453106 – Call 01 644 5146
  • IRFU Rugby Ticket Helpline 0818 717 117 – Call 01 409 8319
  • National Irish Bank E-Banking Enquiries – 1890 812 007 – Call 01 484 3719
  • MBNA Credit Card Customer Service 1890 409 511 – Call 071 965 6262
  • Greenstar 1890 600 900 – Call 01 8640681
  • TV Licence 1890 228528 – Call 074 917 8511

Readers e-mail – who’s impacted by these 1890, 1850 & 0818 numbers

Tuesday, October 6th, 2009

This e-mail came through from a user of the SayNoTo1890.com website in the recent past.

 

Came across your website after seeing Which? article about saynoto0870.com. My bugbear is Sky customer services 0818 number – I had 4 hours of phone calls to them (trying to fix problem they caused with their new viewing cards!) If I had an ordinary national or local number I wouldn’t have had to pay anything as I have free national (except 0818 of course) and local calls tariff with eircom. The nice Glaswegian girl in Sky did try and find one. She gave me an 0845 number and told me it was only a local call rate(!!), but came up empty for Ireland.  Another one is the 1850 373 772 for ESB public lighting section – I do my civic duty and reports light out and get charged for it. The nice Cork girl at the ESB couldn’t find a ‘normal’ number for me.
 
I didn’t realise the full consequences of the 1890 numbers, which the company I work for use. I don’t think we realise the latest consequences of our locall numbers.
 
Do businesses (who are the majority users of our locall numbers) suffer as much with the charging structure of 1890 as private customers? If you say they do, then I’ll certainly highlight your website and 1890 consequences with our marketing and customer service departments, as our intention is to provide a local cost service to our business clients and we’re not making any money from offering the 1890 numbers, so it must be the phone companies!

There is no distinction between business and personal phone callers when using 1890 phone numbers – what does impact on all users of these numbers is the phone package that they’re on.

If they have a phone package with inclusive minutes, then these 1890, 1850 and 0818 numbers will cost those calling the numbers. In fact, it will cost significantly more than even if they were to call an 01 number without the inclusive minutes – sometimes up to 30c per minute.

When a 1800 (free) number becomes a 1890 number (paid)

Thursday, September 3rd, 2009

This is a trick that used to be used by NTL/UPC before they started focusing on their 1906 number. This e-mail from a SayNoTo1890.com reader shows that Dunnes Stores are doing the same thing:

just off the Dunnes Stores helpline. On the website you are directed to 1800-678999 but once as you call it says if you are using a mobile to use 1890-678999. I went on line to see what the difference was in the phone numbers and came accross your website….so just thought it might be of interest to you

I’m sure there’s some technical reason in the background as to why a company might do this – because it’s not as if Dunnes Stores make money off the 1890 number.

Anyone have any idea why?

Advertising Standards Authority and misleading information on phone numbers (cont.)

Thursday, August 27th, 2009

Recently I wrote about a complaint submitted by a SayNoTo1890.com reader to the Advertising Standards Authority of Ireland (ASAI) about a florist in Waterford who advertised their 1850 number as a freephone number.

I myself made a complaint to the ASAI about one of the radio adverts for the Jack And Jill Foundation.

This one, voiced by the fake Eddie Hobbs, invites you to call their "cheap" phone number which is a 1890 number.

Obviously, if you’re calling from a mobile, this number is far from cheap – but no qualification to highlight that fact is mentioned in the advertising.

The response from the ASAI was that they’d spoken to the Jack And Jill Foundation who said they wouldn’t use that particular advert again and that the issue was now closed.

Fair enough. Until the Jack And Jill Foundation started using the exact same advert again.J

Advertising Standards Complaint about misleading information on phone numbers

Wednesday, August 26th, 2009

This e-mail came through recently from a SayNoTo1890.com reader, the primary recipient of the mail being the Advertising Standards Authority of Ireland.

There is a florist on Merchants Quay in Waterford City, the shopfront of which advertises thus…

Flowers by Lucy – FREEPHONE 1850 50 80 80

At 15:06 BST on Saturday 25 July I dialled the number advertised, the call lasted 23 seconds and the operator charged me 30 cent. Where a number advertised as FREEPHONE is dialled from any network licensed within the same jurisdiction (ie. The Republic of Ireland), no charge whatsoever should be incurred by the person initiating that phone call.

Please advise on the procedure for having this matter resolved.

I haven’t been included in any subsequent communications, but I can guess what the response will be from the Advertising Standards people.

Same number but just different prefixes – the way of the 1890 future?

Thursday, August 20th, 2009

This interesting e-mail came through from a reader of the SayNoTo1890.com in the past couple of weeks.

I found out the alternative phone no. for Clean Ireland. It says 1890 361 800 on their website. I couldn’t find the alternative online so I decided trying the prefix 061 instead of 1890 and it worked. 061 is for Limerick, I knew that Clean Ireland is based in Limerick so that’s why I tried that. Perhaps this method will work for other 1890 numbers also. Or maybe you already knew that. So there’s another no. to add to your list, it’s 061 361 800 for Clean Ireland.

It’s an interesting development in the whole 1890 numbering issue when it comes to the geographical alternative numbers.

It’s probably not possible this late in the whole 1890 life of numbers with so many already assigned, but it’d be great if anyone looking for a new 1890 number in the future would just get the same number as their geographical alternative number.

SayNoTo1890.com I-Phone Application

Wednesday, August 19th, 2009

This e-mail came through from a SayNoTo1890.com reader in the past couple of weeks.

A suggestion for you, not sure how easy or difficult it will be but an App for the iphone will be handy for when you are on the road, hope that 1 of the readers is a good app developer that could help with it.

Anyone have any thoughts? Useful? Possible? Worthwhile?

Contacting companies where the geographical alternative is in Northern Ireland

Monday, July 20th, 2009

There are a couple of companies listed on the A-Z page where the geographical alternative number is actually an 048 Northern Ireland number.

As suggested by one of our SayNoTo1890.com readers, you should check with your phone provider if calls to (048) are included in your free local calls as part of your phone package. Depending on your phone provider, they may very well be, saving yourself another few quid on call costs.

Another reader commented:

Many packages such as certain eircom or BT Ireland packages include all UK landline calls. So UK landline numbers are always useful in addition to Irish landline numbers, and can cost less (if you have the right tariff) than those dreaded 1890 numbers!

Geographical alternative for Blinds for Ireland www.b4i.ie

Monday, July 13th, 2009

Many thanks to the SayNoTo1890.com reader who e-mailed in the geographical alternative for Blinds for Ireland www.b4i.ie.

Blinds for Ireland www.b4i.ie

  • 1890 200111 – Call 043 87775