Some things to note when e-mailing SayNoTo1890.com

HelpMany thanks to everyone who uses this site, and to those who make contact. Over recent times, I’ve received a few e-mails which have frustrated me to the point of prompting this note:

  • This is not a telephone directory website – it will not have every number that you’re looking for. If you can’t find it, you can e-mail me and if I have time, I’ll try to find it.
  • When you e-mail me, you’ll get an automated response with instructions on how you may be able to find geographical alternatives yourself. If you follow those instructions, and find the alternative number, it’d be great if you could e-mail me back with the details and I’ll share them with everyone.
  • If you are e-mailing me looking for a number, the odd “please” or “thank you” wouldn’t go amiss. I do this in my spare time, at my own expense so, in the meantime, I save myself the grief any more by ignoring you.
  • There’s no point e-mailing me with your own business’ phone number. This is not an advertising website – much less, a free one. If you run a business and provide an 1890, 1850 or 0818 phone number, you’d be providing your customers a much better service by deleting those contact details from your website and just providing a regular phone number – leave out the middleman.

 

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Website update now completed

House KeepingAfter much feedback from users to my previous website design for SayNoTo1890.com, I have made some changes. Hopefully people will find this version of the site a lot more user friendly.

Please let me know your thoughts – drop me an e-mail, or leave a comment below.

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Website undergoing changes!

House KeepingDue to website visitor feedback, I’m making some changes.

The new website should be available on Saturday morning, March 12th.

Please call back then.

In the meantime, thank you for your feedback.

Diarmuid

editor, SayNoTo1890.com

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Negative reader feedback about SayNoTo1890.com

A week or so ago, I got my first ever negative comment on ValueIreland.com specifically regarding an article I wrote for the Irish News of the World about this website, SayNoTo1890.com. The comment went as follows:

“the company on the other end of the line are actually making money from your call” – Companies who don’t feel the need to subsidise their customers calls use a universal number (0818) -The customer is charged the cost of a national call–If volumes are large enough the Service provider i.e. the telco may give a rebate to the company- This can be about 1 cent a minute or about 60cent per hour- hard to see how they are making a profit here! -your article is sensational and misleading for the ordinary consumer-
You are only increasing tension between the customer and the poor guy on the other end trying to do his job, so as you can look like the peoples champion that you claim to be.
As for saynoto11890.com- I see you are selling some adsense along the way- few quid on the back of peoples fustration- nice. Real leader of the gang..

Despite them even getting the website name wrong, here’s the follow up I posted at the time – which wasn’t responded to any further, unsurprisingly.

Thanks for your comments, I think. Very nice and brave of you to comment so strongly, yet anonymously.

Thank you, though, in your comment for confirming the fact that companies using 0818 numbers can make money off the back of their customers calling in. You refer to making a profit – I didn’t. I only referred to 0818 numbers as being a revenue stream.

If, as you say, businesses don’t want to subsidise their customers phone calls by providing 1890 or 1850 numbers, why do they not provide simple geographic numbers (such as 01, 021 or 091 etc) rather than these 0818 number?

Because they don’t provide such geographic numbers, it’s my opinion that business providing 0818 numbers are doing so with the specific intention of making money off the back of these calls – you can call it sensationalist if you like, but there you go – it’s my opinion.

Otherwise, why would companies be so protective of their geographical alternatives – resisting any attempt by their own customers to get these numbers in order to be able to call them at a cheaper rate? To me, this shows a complete lack of regard for their customers.

All that said, contrary to your comment, there is nothing in this article that is misleading. I’m open to any other specific issues being highlighted – e-mail me here any time with the actual statement that is incorrect.

And while we’re at “misleading statements”, I don’t claim, and never have claimed, to be a “peoples champion” as you state. This website, and my newspaper articles, are my personal views and opinions surrounding consumer affairs issues in Ireland at the moment and much of the bullshit that consumers have to put up with. It is my hope that readers here read items that you don’t see anywhere – showing an angle to what’s going on that others either don’t see, don’t want to see, or don’t want to talk about for fear of upsetting the famous “powers that be”.

I don’t speak for anyone. I don’t claim to speak for anyone – I speak for myself.

I encourage and welcome feedback from the readers here – it broadens the discussion and highlights a wider range of issues for those who are kind enough to visit.

As for Adsense, I run this website for around €100 per year – covering the cost of website names and hosting. The addition of Google advertising in the last 6 months was an attempt to recoup some of the cost of keeping the site going.

Maybe you should redirect your ire to the consumer organisations who actually do claim to represent consumers who spend anything from €750,000 to €10m per year and don’t even match (in my humble opinion) the quality of the content that is found here on ValueIreland.com.

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Requesting Geographical Alternative Numbers

HelpWe’ve had a number of e-mails from people asking if there are geographical alternatives for particular 1890, 1850 and 0818 numbers.

We’re happy to follow up on these requests – indeed, I’ll be publishing some of these in the coming days. However, if you’re asking for alternatives for particular companies, please give us the actual number that you want the alternative for.

So, as well as giving the company name, please give us the 0818, 1890 or 1850 number that you want the alternative for also.

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Businesses should understand the impact of providing 1890 and 1850 contact details

FAQI’ve written before how companies should realise that not all of their customers will actually benefit from the LOCALL or CALLSAVE numbers that they provide. Depending on the phone package customers are using, makeing a call to businesses could actually end up costing a whole lot more than expected.

This is a comment that came to the website from one such business owner:

My company (BER services)uses a lo-call number which we had hoped was providing our customers with a cheaper way to contact us. I am annoyed that we are paying for this service but it is costing our customers as well. 1890-728464 the alternative landline number is 096-70166.

As a matter of interest (or a free plug), the business concerned was Allied Energy Rating.

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Who pays for 1890 calls?

HelpThis e-mail came through from a SayNoTo1890.com reader recently with strange statement from an ESB employee included:

The ESB have a listed 1890 no to call in readings but I rang the landline on ‘our’ site. They left me holding ages and finally when I got through they told me that there was some problem in that section and would I mind ringing another 1890 no.

I said I would mind as I did not wish to incur such charges for a 1890 no. but then he replied, but you did ring a 1890 no. and I advised no that I had phoned a land line no. They cannot tell what no. the customer calls. Then he told me that after the first three minutes, ESB take up the charges???

Could this be true or a fantasy of his mind.

He’s not right, but he’s not completely wrong either.

A LOCALL number is where the customer is charged a reduced rate per minute (see the Call Costs page ) with the company who provides the number being charged the balance.

There is no time limit on when the company kicks in and pays for the call – they effectively subsidise the call from the very beginning.

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The real cost of 1890, 1850 and 0818 numbers

FAQWith all the changes to the site recently, I have now republished a new page detailing the cost of calling 1890, 1850 and 0818 numbers from as many phone companies as we could find.

The Call Costs page in the main menu bar now shows the real costs of calling these numbers – particularly if your phone package has inclusive minutes.

Calls to 1850, 1890 and 0818 are not deducted from inclusive minutes on any phone minute packages provided by Irish telecoms companies (except for one).

This shows how beneficial it is that you are able to use geographical telephone numbers instead – it saves you money if you have an inclusive minutes package with your phone provider.

So, what can we do?

  • The ideal thing we should be demanding is that our phone providers include these 1890, 1850 and 0818 numbers in their inclusive minutes packages.
  • Failing that, we should share any geographical alternative phone numbers that we know of with everyone else to allow us all save money on these calls.

And that’s what the SayNoTo1890.com website is for. If you know of any geographical alternative phone numbers that can be used instead of 1890, 1850 or 0818 numbers, e-mail us and we’ll share them with everyone else.

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If not 1890, what number should be used?

FAQThis question came through to the website some time ago, questioning why we were so much against 1890 numbers, and what a business could use instead.

I was on Google looking for info regarding 1890 numbers and stumbled across your website. Never one to go with the flow like a dead fish, I’ve decided to see what you can suggest other than an 1890 number.

The response, and our point with SayNoTo1890.com is there there’s no benefit any more in so called “lo call” or “call save” numbers so businesses should just provide their normal geographical telephone number for their customers to use.

Though 1890 and 1850 numbers could be viewed as marketing tools, we try to highlight to businesses that it could cost their customers more to actually get in touch.

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MoneyGuideIreland.com steals content – a site to avoid

Money Guide Ireland LogoOn Tuesday of this week, just 24hours since I finally managed to get the SayNoTo1890.com listing of geographical alternative telephone numbers back up on the website I was alerted to a post on the website MoneyGuideIreland.com.

I’m not giving them a link because they’ve basically stolen almost the full contents of the SayNoTo1890.com website and the listing of numbers that’s been gathered by me and website users over the past 18 months.

I did ask that they at least give credit to where the numbers came from, but this was ignored. So, all I can say is that in future, ignore the thieving bastards at MoneyGuideIreland.com. All the information provided on that website is also available, and much more up to date as well, on the Financial Regulator website, ItsYourMoney.ie .

Stick to where you get the original website content – here on SayNoTo1890.com and on ValueIreland.com.

Update April 2nd – The MoneyGuideIreland.com website has eventually been change to remove the listing of numbers and to give due credit to SayNoTo1890.com.

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