Archive for August, 2009

Advertising Standards Authority and misleading information on phone numbers (cont.)

Thursday, August 27th, 2009

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Recently I wrote about a complaint submitted by a SayNoTo1890.com reader to the Advertising Standards Authority of Ireland (ASAI) about a florist in Waterford who advertised their 1850 number as a freephone number.

I myself made a complaint to the ASAI about one of the radio adverts for the Jack And Jill Foundation.

This one, voiced by the fake Eddie Hobbs, invites you to call their "cheap" phone number which is a 1890 number.

Obviously, if you’re calling from a mobile, this number is far from cheap – but no qualification to highlight that fact is mentioned in the advertising.

The response from the ASAI was that they’d spoken to the Jack And Jill Foundation who said they wouldn’t use that particular advert again and that the issue was now closed.

Fair enough. Until the Jack And Jill Foundation started using the exact same advert again.J

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Advertising Standards Complaint about misleading information on phone numbers

Wednesday, August 26th, 2009

This e-mail came through recently from a SayNoTo1890.com reader, the primary recipient of the mail being the Advertising Standards Authority of Ireland.

There is a florist on Merchants Quay in Waterford City, the shopfront of which advertises thus…

Flowers by Lucy – FREEPHONE 1850 50 80 80

At 15:06 BST on Saturday 25 July I dialled the number advertised, the call lasted 23 seconds and the operator charged me 30 cent. Where a number advertised as FREEPHONE is dialled from any network licensed within the same jurisdiction (ie. The Republic of Ireland), no charge whatsoever should be incurred by the person initiating that phone call.

Please advise on the procedure for having this matter resolved.

I haven’t been included in any subsequent communications, but I can guess what the response will be from the Advertising Standards people.

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Same number but just different prefixes – the way of the 1890 future?

Thursday, August 20th, 2009

This interesting e-mail came through from a reader of the SayNoTo1890.com in the past couple of weeks.

I found out the alternative phone no. for Clean Ireland. It says 1890 361 800 on their website. I couldn’t find the alternative online so I decided trying the prefix 061 instead of 1890 and it worked. 061 is for Limerick, I knew that Clean Ireland is based in Limerick so that’s why I tried that. Perhaps this method will work for other 1890 numbers also. Or maybe you already knew that. So there’s another no. to add to your list, it’s 061 361 800 for Clean Ireland.

It’s an interesting development in the whole 1890 numbering issue when it comes to the geographical alternative numbers.

It’s probably not possible this late in the whole 1890 life of numbers with so many already assigned, but it’d be great if anyone looking for a new 1890 number in the future would just get the same number as their geographical alternative number.

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SayNoTo1890.com I-Phone Application

Wednesday, August 19th, 2009

This e-mail came through from a SayNoTo1890.com reader in the past couple of weeks.

A suggestion for you, not sure how easy or difficult it will be but an App for the iphone will be handy for when you are on the road, hope that 1 of the readers is a good app developer that could help with it.

Anyone have any thoughts? Useful? Possible? Worthwhile?

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Geographical Number Requests from readers

Thursday, August 13th, 2009

In the past couple of weeks, a couple of e-mails came through from people asking for geographical alternative numbers for a few companies. Can you help out?

  • Carphone Warehouse 1850 424 800
  • Screenclick.com 0818 270 710 (money making number for them)
  • No Nonsense car insurance 1890 25 27 37

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New Geographical Numbers now available on A-Z page

Wednesday, August 12th, 2009

Many thanks to the SayNoTo1890.com readers who’ve sent in some new numbers over the past month or six weeks. The numbers updated to the A-Z page are as follows:

ESB

  • New Connections 1850 372 757 – Call 021 494 7260

Bord Gais Energy Supply

  • Customer Service 1850 22 22 55 – Call 01 602 1550
  • Business Customers 1850 42 77 00 – Call 01 6021398

Autoglass

  • 1850 363655 – Call 01 4606900

Clean Ireland

  • 1890 361 800 – Call 061 361 800

Bank of Ireland

  • Phone Banking 1890 365 365 – Call 01 404 4000

Citizens Information

  • 1890 777 121 – Call 021 452 1600

Axa Insurance

  • Insurance Quotes and Claims – Call 01 872 9888

An Post

  • Track & Trace Registered Mail  1850 57 58 59  – 01 705 7600

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